Refund and Cancellation Policy

Refund and Cancellation Policy

Please read this policy carefully so that in the event you must cancel your place in any event you understand what you may or may not be entitled.  Although this may seem harsh Feltwest has fiscal responsibilities that must be considered.

Events

Refunds for events, including but not limited to workshops, and event registration fees will only be given in accordance with this policy.

Registration Confirmation

Registrations will not be confirmed until full payment of the event registration fee is received. Any partial payment of the event registration fee is also subject to this policy.

Cancellations And/or Double Bookings By Registrant

  • Felt West cannot accept responsibility for changes to registrants’ personal circumstances that prevent attendance.
  • Felt West can not accept responsibility for registrants’ booking twice.
  • Registrants are not entitled to a refund, discount or ‘make-up’ event if they do not attend the event or leave early from the event.
  • All cancellations or booking errors by a registrant must be made in writing to feltwest.treasurer@gmail.com   with a minimum of 14 days notice, prior to the commencement of the workshop or event.
  • All notices must include the registrants’ full name, original method of payment, and order number.

With 14 days prior notice

  • If all prior notices have been received Registrants may be eligible for a refund of the original event charge minus 10% admin costs.

Without 14 days prior notice

  • Registrants are not eligible for a refund.
  • Felt West may endeavour to fill the vacant place via these but not limited to methods:
  • Event Waiting list
  • Social media
  • The next scheduled Felt West eNews
  • If the position if filled and at the discretion of Felt West the registrant may be eligible for a refund of the original event charge minus 30% admin costs.

Cancellation by Felt West

Felt West reserves the right to alter or cancel, without prior notice, any of the arrangements relating directly or indirectly to an event. This includes the complete or partial cancellation of an event itself. Depending on the circumstances in each case, a partial refund may be given where at least one day of a multi-day event is cancelled. Where the entire event is cancelled registrants will be offered a full refund.

Felt West’s maximum liability is limited to a full refund of the event registration fee. Felt West accepts no additional liability for travel, accommodation or any other additional costs incurred. It is recommended that registrants ensure the appropriate contingencies and insurances are in place to mitigate against loss in these circumstances.

Wait List

When an event becomes sold out, Felt West may maintain a wait list at its sole discretion. Felt West reserves the right to not maintain a wait list for any event.

Event Collateral

Registrants who do not attend the event will be ineligible to receive event information, including but not limited to notes, workbooks and slides.

Membership

Felt West membership fees are non-refundable and non-transferable.

Method of Refund

Refunds will be provided using the original payment method.

Australian Consumer Law

You may also have a statutory right to a remedy under the Australian Consumer Law. The Australian Consumer Law contains consumer guarantees which provide consumers with a basic, guaranteed level of protection for goods and services that they acquire.

Changes to this Policy

This policy is subject to change without notice.